Can Your Team Benefit from Third-Party Maximo Support?

Effectively maintaining Maximo can be a challenge for many organizations. Whether your system is hosted on-premise or in the cloud, your software requires ongoing updates, configurations, and administrative tasks to run smoothly. These demands can quickly pile up, stretching your team’s capacity and expertise. Even if you have a dedicated Maximo Administrator on staff, they may not have the time or specialized knowledge to handle every request.

That’s where a third-party Maximo support team comes in. By leveraging external expertise, your organization gains access to subject matter specialists who can help with routine tasks, complex requests, and system optimizations without overloading your internal team.

What Can a Maximo Support Team Handle?

A dedicated Maximo support team can take on a wide range of tasks, allowing your internal staff to focus on higher-priority initiatives. Typical support services include:

• General Administration – Managing user accounts, configurations, and system management
• Routine Enhancements – Implementing UI improvements, minor customizations, and process optimizations
• Data Loading & Management – Importing and maintaining accurate records for assets, inventory, and work orders
• Report Development – Creating and modifying BIRT or external reports for actionable insights
• Workflow Optimization – Designing and refining business processes to improve efficiency
• Automation Scripting – Developing scripts to automate tasks, enforce business rules, and streamline operations
• Security Management – Defining and maintaining user roles, permissions, and compliance controls
• Staff Augmentation – Providing skilled Maximo professionals to support projects or supplement your team during peak workloads.

How Much Support Do You Need?

Maximo support solutions should be as flexible as your business needs. Many managed service agreements allow organizations to scale support hours up or down based on demand.

Aquitas Solutions offers three tiers of Maximo Managed Support based on the level of assistance required by the team. You’ll have a dedicated account manager who understands your organization’s unique needs, providing a single point of contact for fast and efficient issue resolution.